Heusinkveld Sprint Throttle Pedal Dead On Arrival?

[George Chu]

Guys,
its my weekend and finally all racing hardware arrived and ready to build the whole rigs up,
but sadly HE throttle pedal dead on arrival....Bought on 27 Jun 2020 first use is on Sep 13.
Sent an email to Heusinkveld technical department, hope they will reply me by Monday,Will update their after sales service here (Heard many owner say they have best support) I hope so...to be honest is really big disappointment when this issue happening (Most probably dead load cell) when I post this issue on HE owner club (FB) few owners tell me they having this issue as well, but they also compliment HE having good customer support.
Below is the video of the problem

Video 1:

Video 2:

Video 3:

 

[Spineblower]

How do You solve this?

 

[LeeHetherington]

Contact their excellent customer service.

 

[Spineblower]

I contacted them (yesterday), but i have exact same problem, and i ask because i want to hnow how to solve this...
No problem - i am waiting for response....

 

[JJ Gordon]

I may be wrong but I feel like the Sprints cut some corners as far as materials and quality control compared to the previous model. I've seen a few issues with those on the facebook group these past months. Some bushings bursting as well.

 

[James Burton]

I may be wrong but I feel like the Sprints cut some corners as far as materials and quality control compared to the previous model. I've seen a few issues with those on the facebook group these past months. Some bushings bursting as well.

Yeah to make them more affordable, and then faulty. Makes no sense, nether does the price lol.

 

[andrei.vacut]

I contacted them (yesterday), but i have exact same problem, and i ask because i want to hnow how to solve this...
No problem - i am waiting for response....

I have the same problem. I received my Ultimate + pedals yesterday, and the throttle is dead on arrival. I have tried all USB ports, and I am still waiting for a solution from the support team. I sent them pictures.

How did you solve this, eventually?

 

[Spineblower]

Probably You will get a new one.

 

[RMelo]

How do You solve this?

Hi, i have the same problema,but mine worked for 20 min, but now the throttle os dead. Can you Share with me wath have you done to solve the problem? Thanks

 

[RMelo]

Guys,
its my weekend and finally all racing hardware arrived and ready to build the whole rigs up,
but sadly HE throttle pedal dead on arrival....Bought on 27 Jun 2020 first use is on Sep 13.
Sent an email to Heusinkveld technical department, hope they will reply me by Monday,Will update their after sales service here (Heard many owner say they have best support) I hope so...to be honest is really big disappointment when this issue happening (Most probably dead load cell) when I post this issue on HE owner club (FB) few owners tell me they having this issue as well, but they also compliment HE having good customer support.
Below is the video of the problem

Video 1:

Video 2:

Video 3:

Hi, i have the same problema,but mine worked for 20 min, but now the throttle os dead. Can you Share with me wath have you done to solve the problem? Thanks

 

[Peppelino]

.. Is very well known for Excellent customer support.
Don't worry.. it will be fixed.
Maybe, on the next workday.

Sprint Pedal ? See this, RMelo :

https://www.racedepartment.com/threads/my-story-with-heusinkveld-support.212723/post-3463007

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