Fabio Rodrigues
Reiza Studios Community Manager
I haven't been able to load Zolder since the last update before Christmas. I used the in-game help system to send a ticket to S3. That was on December 18th. I got an automated message saying that I would be contacted "shortly".
I was never contacted. I sent another email to S3 on December 22nd, and that one was simply ignored, not even an automated reply. I still cannot load Zolder. Whenever I try, I get booted back to the main menu with a "content server error" message.
I have a slight suspicion that there might be some kind of mismatch with the "European Track Pack". I acquired Zolder when I bought that track pack in November or so (can't remember exactly when). It was the only track of the pack I didn't already own (because of other packs I had bought). Due to R3E's somewhat weird pricing system, it was much cheaper for me to buy the track pack just for Zolder than to simply buy Zolder itself.
The thing is, right now the European Track Pack is different, since it includes Moscow and Hungaroring. I don't own this latest one, only the previous one. So perhaps the game thinks that I own Zolder (it shows clearly as "owned" in the game), but maybe that I don't own it at the same time (since I don't "own" the track pack anymore)?
I don't know. S3's support has been no help whatsoever. I'm not posting this simply to criticize the game (I do enjoy R3E, even though I strongly disagree with its pricing model, but that's another discussion). I'm posting this because I know S3 members read this forum, and hopefully one of them can help.
I was never contacted. I sent another email to S3 on December 22nd, and that one was simply ignored, not even an automated reply. I still cannot load Zolder. Whenever I try, I get booted back to the main menu with a "content server error" message.
I have a slight suspicion that there might be some kind of mismatch with the "European Track Pack". I acquired Zolder when I bought that track pack in November or so (can't remember exactly when). It was the only track of the pack I didn't already own (because of other packs I had bought). Due to R3E's somewhat weird pricing system, it was much cheaper for me to buy the track pack just for Zolder than to simply buy Zolder itself.
The thing is, right now the European Track Pack is different, since it includes Moscow and Hungaroring. I don't own this latest one, only the previous one. So perhaps the game thinks that I own Zolder (it shows clearly as "owned" in the game), but maybe that I don't own it at the same time (since I don't "own" the track pack anymore)?
I don't know. S3's support has been no help whatsoever. I'm not posting this simply to criticize the game (I do enjoy R3E, even though I strongly disagree with its pricing model, but that's another discussion). I'm posting this because I know S3 members read this forum, and hopefully one of them can help.