How to get a refund for accidental Sub?

[bennymc]

Hi

I can't find a dedicated contact page so posting here in hopes someone can point me in the right direction.

I've made a grave (and somewhat embarrassing) error.

I wanted to sub for the 2.99 EUR option. I was having some trouble signing up and remembered it was at the bottom of the subscriptions so I just hit the END key to skip to the bottom of the subscriptions page and scrolled up to the last option.

I went through the PayPal screens without really fully checking what amount of money was being charged, and when I finalised my purchase I saw "You successfully paid 99 Euros".

I went back to check what happened and realised that the last option was not in fact the 2.99 EUR sub, but the 99 EUR 'Authorized Vendor' option - which was clearly a howling mistake.

Who can I talk to about getting this reversed/refunded? I still want to sub, but not for that much!

Thanks in advance.

 

[Kenny Paton]

The contact us button is at the bottom of every page.
@Bram Hengeveld
Can you look into this please.

 

[Bram Hengeveld]

If you can mail us here we can fix this for you https://www.racedepartment.com/misc/contact

 

[bennymc]

Thanks for getting back so quickly! Yes, I see the contact link now, I think in my panic I didn't look properly and only scanned my eyes as far as the quick links - I've submitted the form now,.