Hi,
I had the RS1 model since 2015 and no problem at all. So, I ordered twice in 2021 for their new P1.
Each time, the products arrived damaged (deep scratches, distortions).
The damage is below the cellophane which is discovered after unpacking. So it comes from the factory.
The first time, it tooks 6 weeks and several reminders to receive a replacement part.
Only one of the two damaged pieces was sent. I gave up as it was a deep scratch but not visible from the outside of the RIG.
The second time, it tooks 10 days to offer me to send back the part at my expense. So I had already paid 24 euros for shipping and it is still not enough, I must pay again to send it back and then reorder it ?
Obviously given the responsiveness of the support, this would be a month before the process is completed.
So, I can't recommend their product anymore.