Ok well I’m still not up and running yet and I’ve been in contact with both Cube Controls and Asetek who makes the UGT Software and I cant get the display running at all. All the led lights are on named the display shows the Cube Controls logo but it juse hangs there. The UGT software stops responding immediately when I open it and the beta version opens and detects the wheel but shows no device ID or Firmnware version. This is really frustrating.
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I really wish I could help with it a few weeks ago I accidentally somehow broke my top left button it just all cracked I never noticed it at the time was the next time I come to use it when it became apparent the issues,
Andrea from Cube Controls I spoke to them once they issued me a return RMA ticket to repair it so sadly its still away so can not assist with it on my end the fault finding but the customer service is of the highest quality you can get from my own experience,
Main thing at this stage I would so is of the following
do you have a laptop or another pc somewhere ?
I say this its basically just a USB device
so installing the software UGT + connecting the wheel again will confirm that the issues is not related to any hardware or configuration settings on you own pc this will be one of the best things at this stage you could do,
secondly it could be related to the ports maybe on your pc
turn off all the anti virus if it exists and look for the UGT software in windows defender and allow the software to pass through the firewall could be something as simple as the firewall is blocking the software,
update all the firmware again from scratch also try USB 2.0 and 3.0 Ports into the PC directly or the extension hubs,
if you can do all this with 0 success at all I would simply suggest to write down in a email all the fault finding + the second PC/Laptop you used and ask for a RMA return to see what is happening with it.
for example I have mine here for some reason if its not setup correctly the ports it could be blocking the signal to the display its something id check over
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