You're about 1/2 right there. A 6 minute video where a 3 sentence post would have been appropriate falls into the category of "saying something without saying something".
If you have ever watched any of Matt's video's , he does the exact same thing. It wasn't just a " I'm not playing it any more...so sorry ". He went on a small little speech as to why , and tried to explain it the best way he could without slamming SMS. It's what he " didn't " say , but you know damn well what it was all about.
Over on the project cars website , I saw a lot of arguing going on between a certain group pf guys ( a few members-backers / mods ) against a lot of just regular members. A lot of those members may not of been around during the backing days , but STILL PAID on their steam account to get a SMS title. A lot of those guys feel disappointed in the sim and some of the bugs it has......but get the door slammed in their face for even asking a simple question.
That right there....will sooner or later deplete the customer base and it doesn't matter what anyone else may think.
If you take the forums of iracing , GSCE , and RF2......those developers listen to their players. Gawd....Reiza studio's are actually setting the bar for this! They communicate the way they not only should , but way above and beyond of what they are asked to do. They also treat people with respect.
The AC forums can get a little rough at times I see too , but they DO keep working on the actual sim physic's and so forth , instead of just painting skins or making some new car.
iracing has what?....50,000 members or something like that? And it's because they don't only listen , but have an incredible MP platform. It is crazy how detailed that sim is. And with sims like GSCE , RF2 and AC......they are an open modded sim by the community on top of what the developers create.
Pcars does just the opposite of everything I just listed! They don't take criticism well at all , you can't do any modding except make a skin , and from all the complaints the online MP racing can be a complete mess on the PC user side.
Like I was trying to say in my first post....I actually have fun in Pcars. But I mostly just race the Ai and I'm on one big 34" 3440 X 1440 monitor. So I haven't run into a lot of the same issues others have had. BUT.....customer support and getting the bugs worked out of a game means everything in the public's eyes.
I feel bad for all the new users , but especially for the guys who backed this game from the beginning and are now told to " Shut up and enjoy it....or don't play it " type attitude.
Maybe the Developers , a few of the mods and original backers should go visit the forums of GSCE , RF2 and iracing to see how customers should be treated? They might get a hint as to why those fan base's keep growing.....and maybe why their's is starting to dwindle on the PC user side of things.