Error when using Paypal to purchase DTM Experience

Aaron Markham · Dec 9, 2013

I tried to purchase DTM Experience today but received the following error.

"PayPal gateway has rejected request. The field Shipping Address State is required (#10729: Shipping Address State Empty)."

I live in the United States and their is no section for me to enter my State in the Billing Information section.

Sonat Ozturk · Dec 9, 2013

Hi,

Sorry to hear that. I'll inform the relative parties about the issues using PayPal from USA.

Unfortunately it's all publisher side so I can't really offer a quick solution.

Sonat Ozturk · Dec 10, 2013

Hi,

I contacted them about your issue and they are going to take a look at the issue. If you can give me your name and email address, I'll forward it to them so they can take a closer look.

Feel free to PM me here. Thanks.

Psicolizzard · Dec 10, 2013

Yes same problem here in Brazil. I needed to buy directly from the site.

Frank Alexandre da Silva · Dec 11, 2013

Same error for me at Brazil.

Aaron Markham · Dec 11, 2013

I was able to get it to work. I received an email from a Michael Hinz with KW Automotive. He said to pick another country and it should work. I used the Bahamas and logged into my Paypal account and it worked fine.

Sonat Ozturk · Dec 11, 2013

Well that's one way to resolve the issue I guess.

I would suggest others with the same issue do the same. If you insist on using the correct country please e-mail shop@dtm-experience.com