Round 1 of the keyboard tray support fight is finished, with GT-Omega customer support scoring -3 points. Their polite follow-up email asked for the order number (it was in the subject line & quoted email of the original order), my contact information (also in the quoted email), and a picture of the problem (also in the email).
Due to the lack of reading comprehension, I can only surmise that "Connor" is a bot. I'll go along for round 2, but my confidence in GT-Omega corporate capabilities is rapidly declining.