Found this post through google search and just wanted to update people on Fanatecs service.
- On the morning of December 8th 2016 I ordered a Clubsport V2 servo, Clubsport Porsche 918 wheel, Clubsport shifter and Clubsport Pedals V3. Everything showed "In stock" on their website when I placed my order.
- On the morning of the 13th everything still showed as processing, so I tried calling their office on their toll free number twice, but after being on hold it just went to voicemail both times.
- Not being able to get a hold of anyone through their phones, I sent a message through their website form asking if it had been shipped yet.
- A few hours later I got what appears to be an automated reply from Fanatec saying my order has shipped.
- A few hours after that, I got reply from Fanatec support that simply said "Hello, your USPS tracking numbers are:" followed by the tracking numbers
- On Dec 14th the products were given to USPS for shipping from USA to Canada, as per the information on the tracking numbers they supplied me for my order.
- ON Dec 22nd 3 of the 4 products arrived. When I check the tracking number, one of them says the item was undeliverable.
- I then notice that they didn't put the proper shipping labels on the proper boxes, which is probably what screwed up the delivery. The shifter had the shipping info for the wheel, and the wheel probably has the shipping info for the shifter.
- I try calling their toll free number again and tried 4 different extensions, no one picks up any line.
- I send another request through their website asking about the incomplete order.
- I leave 4 identical messages detailing my experience on Fanatecs facebook page, on the four most recent posts.
- It's now Dec 23rd, and I can't use any of this stuff because I don't have a wheel.
- Fanatec replies to me on facebook saying I ordered my product on the 8th, and it was fully shipped on the 9th and that if I don't delete my "spam" posts they will block my account.
So either Fanatec is lying about the shipping dates, or my four USPS tracking numbers are wrong and they shipped the product 4 days before the shipping label was created.
Should I have left 4 messages on their facebook page? Probably not, but they weren't threatening or vulgar in any way. I don't think lying to, and threatening to block a customer is the right approach when you can't supply them with items that you're selling on your web store in a reasonable time frame when they show as "In stock".
On the evening of the day I made this post the wheel was delivered. It went from being undeliverable and being returned to sender, to delivered... I had initially asked for a refund, because there was no way I was waiting another 15+ days for a new wheel to show up. Now that everything is here I am willing to give it a chance.
First impressions on the equipment are great... 9/10. But their shipping and customer service on the other hand is a 2/10 at best. If you do order from them, just do so knowing it's going to take half a month to get your "in stock" order using the one and only shipping option they have. For me the worst part of the experience, other than a 15 day wait for shipping, was for them to lie to me about the shipping date.