I had the same issues recently - impossible to contact support as the webform does not submit the ticket. Mentioned this on the Fanatec forum and even exchanged PMs with Fanatec stuff about it on the forum. Fanatec staff then claim that the form is working perfectly and that my observation that it isn't working is untrue. Basically called me out as lying. They then deleted some of my messages where I explained that it really isn't working. I've spent loads with Fanatec - CSL Elite, pedals, shifter, handbrake, DD2, a few wheels, several thousand pounds in total - I regret it, their support is poor and their software development people are worse. There is a certain arrogance with their whole operation that increasingly winds me up.Yeah, I think they have some problems with their IT infrastructure AND they are struggling to keep up with the requests.
I have a problem with my Formula wheel and I found quite hard to contact them initially. I opened a discussion in the forum and the suggested procedure didn't work for me (website broken). They were reactive in manually open a ticket but I'm still waiting for a response about a mail I sent several days ago.
I agree they should improve the customer service, they are a high-end company and I believe the customer service should be high-end as well.
Hi GagarynGaribaldi,I had the same issues recently - impossible to contact support as the webform does not submit the ticket. Mentioned this on the Fanatec forum and even exchanged PMs with Fanatec stuff about it on the forum. Fanatec staff then claim that the form is working perfectly and that my observation that it isn't working is untrue. Basically called me out as lying. They then deleted some of my messages where I explained that it really isn't working. I've spent loads with Fanatec - CSL Elite, pedals, shifter, handbrake, DD2, a few wheels, several thousand pounds in total - I regret it, their support is poor and their software development people are worse. There is a certain arrogance with their whole operation that increasingly winds me up.
I'd imagine they are just busy at the moment. All these lockdowns have actually made some companies extremely busy. Like run off your feet, doing everything they can to keep up with demand, all while having difficulty with supply chains and doing simple things like going to the local hardware shop.Following on the heels of some other less that positive comments about Fanatec's customer support and the reliability of their products, if I was Fanatec I would be straight on to these forums to demonstrate that they are listening and customer focused.