Nope, I don't work for Fanatec (I wished I was though! LOL fun fun), yes some Fanatec gear I had DID break so stop assuming things and ask if you need to know.
Secondly Fanatec direct means buying off the local webstore not Germany. Tells me a lot tbh. You didn't know that? I have to agree with luisax86 in that regard. Also I would imagine, that if your attitude towards them follows the same tune when DEMANDING help that you would end up on the bottom of the importance list. I would treat you just the same. Honey catches more flies than vinegar as the figure of speech goes.
Your obvious hostility and borderline insults achieve nothing nor do they make your point anymore credible. I stand corrected about the 3 parts of plastic though. That is about it. You DID say in your previous post and I recite: 'Just because Fanatec's slogan is about quality German engineering doesn't mean it's a quality made.'
If you deny, that you meant the manufacturing/assembly then I have to say your validity just reached rockbottom my friend. As for the QC statement about motors I have to say, that this is also something that is quite outrageous actually. As Mr.T has pointed out: Many such issues can only be found once multiple thousand units are in circulation with clients and then get corrected during the manufacturing and reactively as the problem arises with live units. Not even Mercedes-Benz can guarantee a 100% fault-free rate.
Talking facts: Current CSWs are using Mabuchi 550 motors rev.2. Revision 1 CAN (emphasize CAN)fail under certain circumstances, thus the relatively easy going process of obtaining spares from Fanatec. In most cases they don't even require the usual video of the fault. The offer to send out the parts for self-repair instead of time consuming RTB repairs is quite convenient and goes to show how amicable Fanatec is. I hope this is clear enough for you to understand and please refrain yourself from telling me, that I cannot read correctly-I do not appreciate that mate.