Yes Next Level are still in business

Bonehead · Sep 24, 2018

Hello,
I purchased a Next Level V3 motion platform almost a year ago, and loved it. Recently it will not work due to a "Stall or FI error detected on module 1", and to contact support. I sent an email to them twice in the last week and a half along with all my contact info. I have yet to receive any reply via email, phone, or text.
If anyone has a solution to fix the error message, I would appreciate it very much as I don't know what to do now.
Here is the direct link to the item. https://www.nextlevelracing.com/products/next-level-racing-motion-platform-v3/

Thank you... Jack

anton_Chez · Sep 25, 2018

They very much are. I'd send another email just to make sure it's gotten to them. I've had an issue dealt with over the past week and have been in contact multiple times with my local distributor. It depends who you are contacting. I am in Australia so I bought through a local importer, not directly from Next Level. I don't see any reason for them to no longer be trading.

Next Level Racing · Sep 25, 2018

Jack sorry for your issue - please contact us directly at support@nextlevelracing.com and please copy in matthew@nextlevelracing.com - It may be an issue with our mail server as our support team usually responds within 24 business hours. Yes we are definitely still in business and will be for a very long time.

Bonehead · Sep 25, 2018

anton_Chez said:
They very much are. I'd send another email just to make sure it's gotten to them. I've had an issue dealt with over the past week and have been in contact multiple times with my local distributor. It depends who you are contacting. I am in Australia so I bought through a local importer, not directly from Next Level. I don't see any reason for them to no longer be trading.

Thanks for the info sir.

Bonehead · Sep 25, 2018

Next Level Racing said:
Jack sorry for your issue - please contact us directly at support@nextlevelracing.com and please copy in matthew@nextlevelracing.com - It may be an issue with our mail server as our support team usually responds within 24 business hours. Yes we are definitely still in business and will be for a very long time.

I will do that. Thank you.

Mascot · Sep 25, 2018

Maybe a mod could add "Answer: YES!" to the thread title. Millennials get their news from headlines.

Furnace Inferno · Sep 25, 2018

Mascot said:
Maybe a mod could add "Answer: YES!" to the thread title. Millennials get their news from headlines.

No they’re dead, it’s ok though, I’ll take their stock motion platforms for them

.

Mascot · Sep 25, 2018

Furnace Inferno said:
No they’re dead, it’s ok though, I’ll take their stock motion platforms for them .

I'll take a dozen of the SlideyFrames™.

Furnace Inferno · Sep 25, 2018

Mascot said:
I'll take a dozen of the SlideyFrames™.

One for every seat in the house and then obviously you need the beds mounted up too.

Kenny Paton · Sep 25, 2018

Mascot said:
Maybe a mod could add "Answer: YES!" to the thread title. Millennials get their news from headlines.

Done

Bonehead · Sep 25, 2018

Kenny Paton said:
Done

Just an update on Next Level. I actually made an error in my first attempt to contact them via their support form. I did receive a nice e-mail very soon after posting this from Matthew. I am certain Next Level will solve the problem, and I certainly didn't mean in any way to belittle the company. I absolutely love my V3, and I know it's a solid piece of machinery well worth the price. Jack

Kenny Paton · Sep 26, 2018

Bonehead said:
I absolutely love my V3, and I know it's a solid piece of machinery well worth the price. Jack

I can lock the thread if you wish.

Rhie82 · Jul 30, 2019

Bonehead said:
Just an update on Next Level. I actually made an error in my first attempt to contact them via their support form. I did receive a nice e-mail very soon after posting this from Matthew. I am certain Next Level will solve the problem, and I certainly didn't mean in any way to belittle the company. I absolutely love my V3, and I know it's a solid piece of machinery well worth the price. Jack

Any update?i am facing the same problem here

Next Level Racing Support · Jul 30, 2019

Rhie82 said:
Any update?i am facing the same problem here

Hi Rhie82,

Are you able to let me know the email address you contacted us with? I will check to see if we've received your email. If not I will directly get in contact with you

Kind Regards,
Matthew

Bonehead · Jul 30, 2019

To answer your question @Rhie82, Next Level support was fantastic!

Rhie82 · Jul 30, 2019

Next Level Racing Support said:
Hi Rhie82,

Are you able to let me know the email address you contacted us with? I will check to see if we've received your email. If not I will directly get in contact with you

Kind Regards,
Matthew

PM sent.thx