Firmware updating issue

Hi, I am having problems updating the firmware for "ClubSport Steering Wheel Formula V2.5 X". It is a brand new wheel, never been used. After installing the driver it prompts for a firmware update. But when clicking update the program/driver freezes. Also, the buttons/wheel is unresponsive when trying to switch between "PC" and "Console" mode. The F logotype is showing in the OLED display, but nothing happens when pressing the button combo. I have tried the update on 2 different computers to rule out computer issue.

Firmware update resized.JPG
 

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