Purchase problem

Paul Nadon · Oct 20, 2012

Had to give this it's own thread.

Just paid for it with paypal. After payment was done, it took me back to Fastsprings web site where I received error message. When I clicked back it said thank you for your purchase

Have not received any e-mail yet, that was 5 hours ago. Received Paypal receipt. I have now sent an e-mail to fastsprings.

Edit: Fastsprings responded to my e-mail.

Hello,

I am sorry you are having difficulty with your transaction. We are experiencing a temporary communication issue. Please try later by closing any browser that may have been open at the time and begin again with a fresh browser.

Luanne Albright, FastSpring Support Specialist

But I have purchased the game, I have paypal receipt. I do not wish to pay twice.

Update: Resolved

Dave Stephenson · Oct 21, 2012

Paul Nadon said:
Had to give this it's own thread.

Just paid for it with paypal. After payment was done, it took me back to Fastsprings web site where I received error message. When I clicked back it said thank you for your purchase Have not received any e-mail yet, that was 5 hours ago. Received Paypal receipt. I have now sent an e-mail to fastsprings.

Edit: Fastsprings responded to my e-mail.

Hello,

I am sorry you are having difficulty with your transaction. We are experiencing a temporary communication issue. Please try later by closing any browser that may have been open at the time and begin again with a fresh browser.

Luanne Albright, FastSpring Support Specialist

But I have purchased the game, I have paypal receipt. I do not wish to pay twice.

Update: Resolved

Care to share how?

Paul Nadon · Oct 22, 2012

They responded back with.

Hello,

I am sorry, but due to a technical problem that PayPal was experiencing earlier, the charge did not complete. The charge that you see associated with that order is a pre-authorization charge. A pre-authorization is a temporary hold of the available balance on a credit / debit card and you are not responsible for paying for it. The charge will drop off your card within 5-10 business days. The exact timeframe varies with each card issuer and each card issuer has control over when those charges will be dropped or voided.

If you have any questions, please contact me.

Luanne Albright, FastSpring Support Specialist

It work the second time just fine Will be looking at my visa bills closely.