td1garage
Audi LMS/GT3
A warning for anyone in the USA wanting to order from TrakRacer as they ship locally...
After having a pretty terrible order experience, I guess I shouldn't be too surprised that they can't ship worth a damn. I'm reminded of the experience that Boosted Media just posted about a few days ago in his video about a review not going as planned. Except we're not talking about a brand new company, we're talking about a company that's been around for a long time that apparently doesn't seem to mind shipping a horrible experience to a paying customer.
I ordered a TR160 as their website had some kind of glitch and showed it in stock. After days of no response, they finally tell me it is, in fact, not in stock, but they do have the TR80 and the DD mount in stock. While not ideal, I need to replace my S1 and don't have time to keep messing about, so I agree to a refund for the difference, but only if they can meet my shipping deadline (if they couldn't I had asked that they cancel/refund my order). They confirm it'll arrive on or before Thursday (Feb 6) and proceed to process my order.
Shocker, it didn't arrive on the 6th. While scheduled to arrive tomorrow, it arrived today. Though I wish it didn't.
The packaging was terrible, cardboard boxes not designed to hold heavyweight items and no reinforcement. Their tape situation is equally a joke with the box completely torn open on one end. The surprises don't end there! Upon opening the primary box which has the bags of bolts, hardware and the 80/20 pieces I'm met with metal shavings everywhere! Every single bag of hardware/bolts is ripped open and they are loose and all over the box, with the side of the box torn open, who knows if I even have all the bolts necessary now, fun.
Every single piece has damage, whether it's scratches, knicks, dents, tooling marks, or more. It looks like this was slapped together in a shop in China, shipped to their US facility and that's it. No quality-control happens here, no one cares, no one looks at it, they just ship it to a customer and call it a day.
I regret ordering this, immensely. What's worse is all of the boxes are so messed up it'll be a nightmare to return. Hopefully, my terrible experience will help someone else avoid this nightmare.
I attached some photos of the worst pieces.
After having a pretty terrible order experience, I guess I shouldn't be too surprised that they can't ship worth a damn. I'm reminded of the experience that Boosted Media just posted about a few days ago in his video about a review not going as planned. Except we're not talking about a brand new company, we're talking about a company that's been around for a long time that apparently doesn't seem to mind shipping a horrible experience to a paying customer.
I ordered a TR160 as their website had some kind of glitch and showed it in stock. After days of no response, they finally tell me it is, in fact, not in stock, but they do have the TR80 and the DD mount in stock. While not ideal, I need to replace my S1 and don't have time to keep messing about, so I agree to a refund for the difference, but only if they can meet my shipping deadline (if they couldn't I had asked that they cancel/refund my order). They confirm it'll arrive on or before Thursday (Feb 6) and proceed to process my order.
Shocker, it didn't arrive on the 6th. While scheduled to arrive tomorrow, it arrived today. Though I wish it didn't.
The packaging was terrible, cardboard boxes not designed to hold heavyweight items and no reinforcement. Their tape situation is equally a joke with the box completely torn open on one end. The surprises don't end there! Upon opening the primary box which has the bags of bolts, hardware and the 80/20 pieces I'm met with metal shavings everywhere! Every single bag of hardware/bolts is ripped open and they are loose and all over the box, with the side of the box torn open, who knows if I even have all the bolts necessary now, fun.
Every single piece has damage, whether it's scratches, knicks, dents, tooling marks, or more. It looks like this was slapped together in a shop in China, shipped to their US facility and that's it. No quality-control happens here, no one cares, no one looks at it, they just ship it to a customer and call it a day.
I regret ordering this, immensely. What's worse is all of the boxes are so messed up it'll be a nightmare to return. Hopefully, my terrible experience will help someone else avoid this nightmare.
I attached some photos of the worst pieces.
